Delivery Policy

DP Dataproducts offers delivery locally in Singapore and worldwide, where the shipping charges are calculated directly by our site and added to your order, depending on the product weight / volume and the country of destination.

 

Shipping Options

We offer two options each, for both local and international delivery.

  1. Local Delivery In Singapore
    • Flat Rate of S$20.00
    • No delivery charge for self-collection.
      Please self-collect at DP Dataproducts warehouse, 10 Upper Aljunied Link #02-04/05, Singapore 367904.
  2. International Delivery
    • Internationally recognised courier, with shipping tracking number provided.
    • Normal postage by SingPost Air Parcel, without shipping tracking number provided.

 

Local Delivery In Singapore

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We aim to pack and prepare your order for self-collection or dispatch your order to the selected service provider, within three working days of receiving payment confirmation.

When you place an order, we suggest you have it delivered to an address where somebody can receive it during business hours, as the selected service provider only delivers between normal working hours, and may require a signature on receipt and payment of extra taxes, if any. If no one is there to receive the parcel at time of delivery, the parcel will be sent to the nearest post office and be available for pick-up there.

Should our attempt to deliver your paid products at the agreed date and time be unsuccessful due to no fault of DP Dataproducts, we regret that we will not be able to leave the purchase with a neighbour, at a guardhouse or otherwise. At a fee of S$20.00, an alternative date and time can be agreed and rescheduled for a failed delivery attempt. Alternatively, self-collection can be pre-arranged at DP Dataproducts warehouse, 10 Upper Aljunied Link #03-08, Singapore 367904.

We regret to inform that we are unable to accede to Cash-on-Delivery requests. Delivery charges may be subject to change without notice and will be posted on the site at the time of change.

 

International Delivery

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We aim to dispatch your order to the selected service provider, within three working days of receiving payment confirmation.

When you place an order, we suggest you have it delivered to an address where somebody can receive it during business hours, as the selected service provider only delivers between normal working hours, and may require a signature on receipt and payment of extra taxes, if any. If no one is there to receive the parcel at time of delivery, the parcel will be sent to the nearest post office and be available for pick-up there.

Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and you may want to contact your local customs office for further information.

If you chose the delivery option of internationally recognised courier, you will be provided a shipping tracking number to track your order shipped by our selected service provider so that you can track the status of your order. You can track your order via our selected service provider’s shipping tracking system. Your shipping confirmation e-mail will contain a shipping tracking number for your use. Please note that it may take up to twenty-four hours from the time a product is shipped to the time information is available for viewing on our selected service provider’s website.

If you chose the delivery option of normal postage by SingPost Air Parcel, as tracking is not available for this, DP Dataproducts will not be held liable for any lost parcels / damaged items mailed out via this chosen mode of postage.

We regret to inform that we are unable to accede to Cash-on-Delivery requests. Delivery charges may be subject to change without notice and will be posted on the site at the time of change. Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

 

What To Do If Your Order Does Not Arrive

We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 45 days from the date on which the order was taken by us via our e-shopping website. We will not accept responsibility for any undelivered orders, which are reported to us later than 45 days after the date on which the order was taken by us.

Before getting in contact with us, please try:

  1. Checking the tracking link via your shipping confirmation email to view up-to-date tracking information.
  2. Signing into Your Account to check we have the correct delivery address for your order and your contact details are up to date.
  3. Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
    If you still can't find your parcel, please contact us and quote your order number. We will reply within three working days and do our best to locate your parcel.
    Do take note, however, that all liability for the package will be borne by the courier, and DP Dataproducts is not responsible for any lost packages, after being collected by the courier.

 

Shipment Title

Title to products and risk of loss of such products, passes to you upon delivery to the common carrier selected by us to deliver your order. You are obligated to take delivery of any products you ordered, notwithstanding that the quantity delivered may be less than the quantity ordered, provided that any amount charged to you shall be adjusted to reflect such lower quantity. Any such discrepancy in quantity shall not be deemed a material change of the terms of sale nor a breach or repudiation of our agreement to sell products to you.

 

Use Of Site

Use of the site constitutes acceptance of this policy as it is now written and as it may be modified from time to time and appears on the site. You specifically agree to check back on the site from time to time to ensure that you are familiar with this policy as it may exist from time to time, but also agree that you are bound by such policy as the same may exist on these pages, whether or not you have actually viewed them in their then-current forms.

 

Contacting Us

For any questions relating to our Delivery Policy, you may contact us at +65-6289 8484 or email at sales@dp-dataproducts.com.